Privacy Policy for Floral Stitch

At Floral Stitch, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects information for our bespoke floral arrangements, textile art, botanical workshops, and corporate branding services.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identifiable Information (PII): This includes your name, contact number, email address, shipping and billing addresses when you make a purchase, schedule a workshop, or inquire about our services.
• Payment Information: We collect payment details (e.g., credit card number, expiry date) when you make a purchase. This information is processed securely by third-party payment processors and not stored directly on our servers.
• Correspondence: Records of your communications with us, including inquiries, feedback, and support requests.
• Usage Data: Information on how our site is accessed and used, such as your IP address, browser type, pages viewed, time spent on pages, and referring URLs.
• Preferences: Information about your preferences and interests related to our bespoke floral designs, textile art, and workshop offerings, which you might share with us.

How We Use Your Information

The information we collect is used for various purposes:

• To Provide and Maintain Our Services: Fulfilling orders for bespoke floral arrangements, managing workshop registrations, and facilitating corporate branding projects.
• To Improve Our Services: Analyzing usage data to understand how our site is used and to enhance user experience, develop new offerings, and improve existing services.
• To Communicate with You: Sending order confirmations, updates about your custom projects, workshop details, and responding to your inquiries.
• For Marketing and Promotional Purposes: With your consent, sending newsletters, special offers, and information about new products or workshops that might be of interest to you.
• To Ensure Security: Detecting and preventing fraud or other malicious activities and ensuring the security of our site.
• To Comply with Legal Obligations: Adhering to applicable laws and regulations.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, shipping, web hosting, and analytics. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Usage data is generally retained for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or other regions with similar data protection laws, you have specific rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Security of Data

The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: